Testimonials

These testimonials by customers of Genelex are from thank you cards, personal letters or the customer satisfaction survey that is sent out with test results. You can also view an independent external survey of our performance. If you have comments about our service or web site, please send them to info@genelex.com.

Here is what our customers have to say about us:

The whole process is absolutely perfect and excellent! You did a wonderful job for all of us. I will tell my attorney to keep recommending you.

-AE, North Hollywood, CA

The service was excellent! We needed testing done fast for a court date. Rebecca was very resourceful and willing to help and do leg work.

-KK, Kauai, HI

Actually, there is no competition for your firm - fast, professional, unchallenged - just the overall best. 

- John Compatore, Compatore Law, P.S., Seattle, WA

I was amazed how dedicated she was. She even took the time to call the lab to set up a same day appointment and let me use a payment plan. I thought you were very professional. Excellent customer care!!

-CL, Houston, TX

Your customer care was exceptional!

-MS, Phoenix, AZ

Thank you for your excellent service. I will recommend you to my friends.

-SO, Seattle, WA

Right from the beginning Cathlin went above and beyond to make it happen for us. And make it happen quickly. I will highly recommend Cathlin to everyone.

-KM, Willis, MI

The whole level of service was impressive.

-Anonymous

Andrea was wonderful! She was very professional and courteous. The entire process couldn’t have gone any better.

-VC, Gearhart, OR

The results were done so fast! Everything was explained and all questions answered very well. Thanks!

-DJ, Shelton, WA

My experience was great. The knowledge and service at all times was wonderful. Thank you!

- EM, East Brunswick, NJ

Informative, available by phone, supportive regarding my inquiries, quick calls back, made everything seem easy and go smoothly, professional.

-Anonymous

Kristine Ashcraft is exceptional. I am at ease talking to her and she understood my plight to establish my natural son. She said they would do the most thorough tests possible with the entire family. Arranging tests and payment were superb. Test results were remarkably fast. This lab is credible and efficient. Not one glitch.

-BF, Santa Cruz, CA

I spoke with three different individuals before deciding to do a sibling test. All three were helpful, understanding, and very patient with my many questions. I was never hurried. I now have the answer to a question that has plagued me all my adult life. Thank you!

NH, Zapata, TX

Very fast turnaround. Very flexible in accommodating my schedule and the unusual situation with a child in state care.

- Kent CPS, Kent, WA

I was impressed from the onset of calling Genelex. From the receptionist to the customer service specialists, everyone was very helpful and reassuring during the whole process. Keep up the excellent service.

- VT, Brooklyn, NY

I am very impressed with Genelex. All of the staff members delivered excellent customer service. I would like to acknowledge Jim Giddings for his outstanding service. I didn't' know what company I should use but the moment I called, Jim took ownership of the call and gave the best service. Since then, I have given Genelex's number to several individuals looking for the same service. THE SERVICE OF EXCELLENCE! THANK YOU AGAIN!

-KW,PHOENIX, AZ

From review on the internet and discussion with several services, it was clear that Genelex was the best choice. Also, your analysis is more thorough.

-MM, Metro, GA

Thank you very much for your help in this matter. The process could not have been any easier, nor could you have been more professional.

-MW, Chicago, IL

As a lawyer and a CPA, we were both impressed with your courtesy and professionalism. Genelex lives up to its name - excellent genetic science and legally admissible results.

-H&DH, Dallas, TX

I truly appreciated the rigor of the procedure, both scientifically and legally. Since this test can change lives, it was nice to feel that the work you do is beyond reproach. Thank you.

-JH, Portland, OR

The business of parental testing is highly competitive. Genelex has shown that they are above and beyond any other company I interviewed. The customer service provides by Andrea was exceptional. Your company is a credit to the scientific community. Thank you for everything!

-JD, Ypsilant, MI

I just wanted to drop a note to tell you about my experience with Genelex. I called 4 different "DNA Test" labs from an Internet search last week. Of the 4 labs I interviewed your employee, Erron, represented your company with such genuineness and style that it was an easy choice for me to choose to use Genelex. Erron was very patient in answering all my questions, persistent in helping me find the closest lab for my needs, versatile in his solutions to the problems of my particular situation, and above all was articulate and friendly. I truly had the sense that the customer "comes first" with Genelex. That seems to be rare nowadays and I felt it important to let you know what a catch you have.

-DB, Lincoln NE

In the past months, I have become one of your customers for the services of testing for kinship. I have very high regard for your company due to the personable people that dealt with me. Too often, numbers and procedures get in the way of human kindness and personal dealings with one another. To some, that may not mean a lot, but in this day and age, one cannot have too many people like that working for them. Good for you. Thank you. I now have three sisters and a more loving family to get to know.

- CF, Bonners Ferry, ID

A+ perfect. Phone calls are returned every time. Things get done without having to ask.

- Lubbock, TX

Quick results.

- Brooklyn, NY

I was impressed by your ability to be discrete.

- Atlanta, GA

I was fortunate enough to have to use your corporation twice. I would like to share just a few things about your company. First, I wanted to let you know that this situation was an unfortunate one; but your staff's knowledge and concern has made this a fortunate one. Your employees are helpful, conscientious, and have a wonderful way of making sure clients are taken care of. Thank you to all your employees. I would recommend your corporation to anyone.

Please express my deepest gratitude to all.

- SB, Reno, NV

I was impressed with the length of time it took.

- Topeka, KS

I want to let you know that I'm very happy with the way you all took care of this matter for me. God bless you all. Thank you very much.

- MVC, O'Fallon, IL

I just wanted to thank you all for your help. You've been very nice, and always made me feel comfortable dealing with a not always comfortable situation. Thanks again!

- SS, Nashville, TN

I just wanted you to know how very much I appreciated all your help these past weeks. You have been completely wonderful, and I will never forget what you have done.

- SB, Hemet, CA

Thank you for your professionalism and especially your kindness; it helped me through this sad situation. You should be commended because employees like that make a company. Thank you!

- ML, Beaverton, OR

Thank you for a great job.

- Omaha, NE

Very helpful and informative service. Very fast turnaround.

- Portland, OR

Everyone was wonderful to work with - very understanding and helpful.

- Branford, CT

I was impressed from the start. Allison was not only supportive, but was there for us whenever we needed something. She was wonderful through this whole thing.

- RF, Fresno, CA

Everyone was courteous.

- Great Falls, MT

Very professionally treated and respected; test procedure was painless and well explained.

- Everett, WA