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These testimonials by customers
of Genelex are from thank you cards, personal letters
or the customer satisfaction survey that is sent out
with test results. You can also view an of our performance. If you have
comments about our service or web site, please send
them to
Here is what our customers
have to say about us:
"I was amazed how dedicated she was. She even
took the time to call the lab to set up a same day appointment
and let me use a payment plan. I thought you were very
professional. Excellent customer care!!"
-CL, Houston, TX
"Your customer care was exceptional!"
-MS, Phoenix, AZ
"Right from the beginning Cathlin
went above and beyond to make it happen for us. And
make it happen quickly. I will highly recommend Cathlin
to everyone."
-KM, Willis, MI
"The whole level of service was impressive."
-Anonymous
“Andrea was wonderful! She was very
professional and courteous. The entire process couldn’t
have gone any better.”
-VC, Gearhart, OR
The results were done so fast! Everything
was explained and all questions answered very well.
Thanks!
-DJ, Shelton, WA
My experience was great. The knowledge
and service at all times was wonderful. Thank you!
- EM, East Brunswick, NJ
“Informative, available by phone,
supportive regarding my inquiries, quick calls back,
made everything seem easy and go smoothly, professional.”
-Anonymous
Kristine Ashcraft is exceptional. I am
at ease talking to her and she understood my plight
to establish my natural son. She said they would do
the most thorough tests possible with the entire family.
Arranging tests and payment were superb. Test results
were remarkably fast. This lab is credible and efficient.
Not one glitch.
-BF, Santa Cruz, CA
"I spoke with three different individuals
before deciding to do a sibling test. All three were
helpful, understanding, and very patient with my many
questions. I was never hurried. I now have the answer
to a question that has plagued me all my adult life.
Thank you!"
NH, Zapata, TX
"Very fast turnaround. Very flexible
in accommodating my schedule and the unusual situation
with a child in state care."
- Kent CPS, Kent, WA
"I was impressed from the onset of
calling Genelex. From the receptionist to the customer
service specialists, everyone was very helpful and reassuring
during the whole process. Keep up
the excellent service."
- VT, Brooklyn, NY
"I am very impressed with Genelex.
All of the staff members delivered excellent customer
service. I would like to acknowledge Jim Giddings for
his outstanding service. I didn't' know what company
I should use but the moment I called, Jim took ownership
of the call and gave the best service. Since then, I
have given Genelex's number to several individuals looking
for the same service. THE SERVICE OF EXCELLENCE! THANK
YOU AGAIN!"
-KW,PHOENIX, AZ
"From review on the internet and
discussion with several services, it was clear that
Genelex was the best choice. Also, your analysis is
more thorough."
-MM, Metro, GA
"Thank you very much for your help
in this matter. The process could not have been any
easier, nor could you have been more professional."
-MW, Chicago, IL
"As a lawyer and a CPA, we were both
impressed with your courtesy and professionalism. Genelex
lives up to its name - excellent genetic science and
legally admissible results."
-H&DH, Dallas, TX
"I truly appreciated the rigor
of the procedure, both scientifically and legally. Since
this test can change lives, it was nice to feel that
the work you do is beyond reproach. Thank you."
-JH, Portland, OR
"The business of parental testing
is highly competitive. Genelex has shown that they are
above and beyond any other company I interviewed. The
customer service provides by Andrea was exceptional.
Your company is a credit to the scientific community.
Thank you for everything!"
-JD, Ypsilant, MI
"I just wanted to drop a note
to tell you about my experience with Genelex. I called
4 different "DNA Test" labs from an Internet
search last week. Of the 4 labs I interviewed your employee,
Erron, represented your company with such genuineness
and style that it was an easy choice for me to choose
to use Genelex. Erron was very patient in answering
all my questions, persistent in helping me find the
closest lab for my needs, versatile in his solutions
to the problems of my particular situation, and above
all was articulate and friendly. I truly had the sense
that the customer "comes first" with Genelex.
That seems to be rare nowadays and I felt it important
to let you know what a catch you have."
-DB, Lincoln NE
"In the past months, I have become
one of your customers for the services of testing for
kinship. I have very high regard for your company due
to the personable people that dealt with me. Too often,
numbers and procedures get in the way of human kindness
and personal dealings with one another. To some, that
may not mean a lot, but in this day and age, one cannot
have too many people like that working for them. Good
for you. Thank you. I now have three sisters and a more
loving family to get to know."
- CF, Bonners Ferry,
ID
"A+ perfect. Phone calls are returned
every time. Things get done without having to ask."
- Lubbock, TX
"Quick results."
- Brooklyn, NY
"I was impressed by your ability to be
discrete."
- Atlanta, GA
"I was fortunate enough to have to use
your corporation twice. I would like to share just a
few things about your company. First, I wanted to let
you know that this situation was an unfortunate one;
but your staff's knowledge and concern has made this
a fortunate one. Your employees are helpful, conscientious,
and have a wonderful way of making sure clients are
taken care of. Thank you to all your employees. I would
recommend your corporation to anyone.
Please express my deepest gratitude to
all."
- SB, Reno, NV
"I was impressed with the length of time
it took."
- Topeka, KS
"I want to let you know that I'm very
happy with the way you all took care of this matter
for me. God bless you all. Thank you very much."
- MVC, O'Fallon, IL
"I just wanted to thank you all for your
help. You've been very nice, and always made me feel
comfortable dealing with a not always comfortable situation.
Thanks again!"
- SS, Nashville, TN
"I just wanted you to know how very much
I appreciated all your help these past weeks. You have
been completely wonderful, and I will never forget what
you have done."
- SB, Hemet, CA
"Thank you for your professionalism and
especially your kindness; it helped me through this
sad situation. You should be commended because employees
like that make a company. Thank you!"
- ML, Beaverton, OR
"Thank you for a great job."
- Omaha, NE
"Very helpful and informative service.
Very fast turnaround."
- Portland, OR
"Everyone was wonderful to work with -
very understanding and helpful."
- Branford, CT
"I was impressed from the start. Allison
was not only supportive, but was there for us whenever
we needed something. She was wonderful through this
whole thing."
- RF, Fresno, CA
"Everyone was courteous."
- Great Falls, MT
"Very professionally treated and respected;
test procedure was painless and well explained."
- Everett, WA
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